241902

Business Applications Support Analyst

Provide support for core business applications which include, but are not limited to AMS360, WorkSmart, BenefitPoint, Salesforce & One80 Fusion. Additional job functions include assisting the Operations department with various tasks and projects.

Primary Responsibilities and Duties:

The duties of the Business Applications Support Analyst include but are not limited to:

• Provide customer-facing support for core business applications
• Apply strong problem-solving skills to prioritize, diagnose, and resolve customer issues
• Respond to inquiries and requests via support tickets, phone, and email
• Coordinate support assistance from vendors as needed
• Assist with user inquiries regarding organizational workflows & procedures
• Follow and assist in the creation of procedural documents
• Monitor and clear integration error logs
• Performing other operations related functions and duties as assigned

 Requirements and Qualifications:

• College degree preferred
• Proficient computer skills, in particular Microsoft M365 suite
• Prior experience using Vertafore applications preferred
• Demonstrate a strong working knowledge & proficiency in our core business applications
• Strong critical thinking skills
• Excellent written and verbal communication skills
• Self-motivated with ability to multitask in a fast-paced, dynamic environment
• Excellent customer service skills, including active listening, patience and concern for client issues

Risk Strategies is a top national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liability. With a national footprint of over 150 offices and approximately 4300 employees across the US & Canada, we were ranked the 9th Largest Privately Owned Broker in the US last year. Since 2018, we thrive on our passion to be ranked a Best Places to Work by our most important asset, our employees.

 

Risk Strategies Company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.