Risk Strategies is committed to working with and providing reasonable accommodations to individuals with disabilities. Any candidate requiring a reasonable accommodation because of a disability for any part of the application or employment process may send an e-mail to jeggerding@risk-stratgies.com and let us know the nature of your request and your contact information.

Account Manager

Location: United States



The Account Manager serves as Gehring Group’s primary point of contact for responding to and assisting with customers’ daily service needs while playing a pivotal role in building and maintaining strong relationships with insurance carriers.  Under the direction of the Director, Account Management, the Account Manager is assigned a panel of clients who have employee benefit programs consisting of group medical, dental, vision, pharmacy management, life, disability, and workplace benefits. Working within a team environment, this position requires the ability to work effectively and independently with clients and insurance carrier partners to implement insurance programs, resolve benefit administration issues, and deliver ongoing superior customer service.  




  • Manages an assigned book of business and builds, expands, and solidifies client relationships through utilization of Department best practices.
  • Leverages Gehring Group's various capabilities and services, which differ from the competition, to maintain and improve client relationships.
  • Delivers exceptional customer service on a daily basis and is responsible for the documentation and management of all client requests from start to finish. Communicates directly with clients all results and outcomes.
  • Collaborates with cross-department team members to assist with providing guidance and best practices regarding benefit service and strategies targeted to enhance client experience.
  • Manages the implementation of carrier changes, new insurance products and changes to existing benefits that include determining preferred transfer methods of enrollment data to carrier, executes group applications and plan documents within the designated timeline.
  • Proactively identifies areas of potential concern during the implementation process and strategically manages obstacles.
  • Prepares all aspects of clients’ open enrollments which may include establishing open enrollment formats and schedules, coordinating carriers’ attendance, developing and conducting presentations to clients’ employees and working with the in-house graphics team to create employee communication materials.
  • Deftly resolves clients’ issues relative to escalated billing and eligibility, complex claims, high-level appeals, benefit verification, medical procedure authorizations and other ongoing plan administration complexities.
  • Provides thorough benefits education to clients’ staff as necessary throughout the year.
  • Guides clients through the strategic development and implementation of wellness program initiatives.
  • Anticipates and supports clients’ needs regarding issues of compliance, legislation, health care reform and due diligence.
  • Performs other relevant duties as needed and assigned.





  • Intermediate knowledge of various medical, dental, vision, retirement, life insurance and disability plans/programs.
  • Intermediate knowledge of the Affordable Care Act, COBRA and other Federal and State regulations that relate to the administration of employee benefits plans.
  • Ability to provide customer service by phone and in-person.
  • Ability to multi-task and prioritize tasks in a fast-paced environment.
  • Self-motivated and proactive with regard to solving problems.
  • Possess strong organizational and time management skills.
  • Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel), BenTek, and social business platforms.



  • Minimum of three years of professional experience with employee benefits insurance in account management, customer service, sales, HR or related field is required.
  • A Bachelor’s degree in human resources, business administration, public administration or a related field from an accredited university is required.
  • Additional experience may substitute for the required education on a year-for-year basis.
  • Valid Florida Life, Health & Variable Annuities 2-15 license or the ability to obtain one within first 90 days of employment is required.
  • Valid FL Driver’s license is required.
  • Experience with an insurance carrier or brokerage is highly preferred.
  • Prior experience with CRM software, or similar technology, is preferred.


Risk Strategies Company does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.